If seeds fail to leave China, we will refund your payment 100%. But if seeds fail to reach you due to customs problem on your side which we were not informed in advance, we will not be able to bear any loss, and no refund will be made. So please check with your country's import rules before you order. If Phytosanitory Certificate or any other documents are required, please let us know when you make order. 

 

We sell only viable plants seeds online, and test germination of our seeds from time to time. So we will not be able to refund for seeds that clients fail to germinate, unless we are convinced that it's truly problem of our seeds. 

 

At Heyou Seeds, Your Satisfaction Is Guaranteed. Should You Need To Refund Or Replace An Item, Please Refer To The Following Guidelines.

1. If we shipped you the wrong product or it arrived defective or damaged, we will send a replacement at no charge or refund the full purchase price, provided the item is returned to us in its original packaging.
2. If you ordered the wrong item, wrong type, or simply changed your mind, we will refund the purchase price minus the shipping cost, provided the item is returned to us in its original packaging.
3. A 10% restocking fee may be assessed if the original packaging has been opened, or if the item has been used and/or is not returned in original condition.
4. We will accept authorized returns within 30 days of the original order ship date.

 

 

If have any question,please contact us at service@heyouseeds.com